• Advance bookings are highly recommended to ensure your preferred time and treatment is available.

• Arriving 15 minutes prior to your scheduled appointment will allow you time to fill in a consultation card and discuss any concerns you may have with our spa consultants.

• Guests are asked to refrain from using mobile phones within the spa.

• Smoking is not permitted in the spa.

• Valuables and jewellery are best kept in your pavilion’s safety box.

• Pregnancy: Please inform us if you are pregnant so that our spa consultants can guide you in choosing treatments suitable for this special time.

• Health: Please inform us of any health conditions, allergies or injuries which may affect your treatment experience when you make your booking.

• Cancellation: Four hours notice is required should you need to cancel or reschedule your appointment.

• A 50% charge will apply for cancellations of less than four hours notice and a 100% charge will apply for cancellations with no notice.

• Children: To preserve the tranquility of the spa environment for all of our guests, children under the age of 7 years are not permitted in the spa.

• " All treatments and services are subject to 10% service charge and 7% government tax and will be billed directly to your pavilion account.