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1. Where are you located?
We are located at the spectacular Phranang Peninsula on the , surrounded by sheer cliffs that rise from the sea and surrounding landscape. Accessible only by sea, guests arrive at the resort after a short, exhilarating speedboat trip from Krabi pier.
2. How far away is the airport?
is located just 23 kilometers from the resort (approximately 25 minutes drive to the pier).
3. Is the area safe for foreigners?
Yes, Krabi and surroundings are considered a safe place for tourists of any nationality.
4. What is the climate like in the area?
Krabi has two climate seasons: 'hot and dry' from November to April, and 'cool and wet' from May to October. The word 'cool' might be a bit misleading: the average temperature seldom drops below 26 degrees Celsius. The separation between the two seasons isn't always clear-cut: it might well rain in November, and it might be dry in May.
The months with the most hours of sunshine are March and April.
5. Which areas, beaches and sights are worth visiting during our stay?
Our resort is situated right on three of the most spectacular, .
Directly from our doorstep, guests can enjoy , kayaking through thick mangrove forests, to a waterfall, at our in-house diving center, or learning the art of Thai cooking during one of our famous .
6. How close is the hotel from nearby attractions?
The bustling island of is just a 3-hours drive away.
7. What is deposit policy on my reservation?
Credit card must be provided and an authorization form signed to confirm the reservation.
8. Do you offer special group rates?
Yes, we certainly do. Please contact if you would like us to provide you with a special quotation for a group.
9. What forms of payment are accepted to pay for my room?
We accept all major , as well as cash payments. Personal cheques are not accepted.
10. Do on-line bookings require immediate payment?
No; just the credit card information to secure the booking.
11. What is the cancellation policy on my reservation?
| Periods |
Notice to be Given |
Applicable Penalty Charges |
Moderate Season
(01 April – 31 October) |
3 days prior to arrival |
Cancellations received 0-2 days
prior to arrival date = One (1) night charge
No Shows: Three (3) nights charge |
High Season
(1 November – 23 December)
(11 January – 31 March) |
7 days prior to arrival |
Cancellations received 0-6 days
prior to arrival date = One (1) night charge
No Shows: Three (3) nights charge |
Peak Season
(Deluxe, Spa & Hydro Pool Categories)
(24 December – 10 January)
|
30 days prior to arrival |
Cancellations received 29 days prior to
arrival date = 100% of booking revenue
No Shows : 100% of booking revenue |
Peak Season
(Family, Family with Hydro Pool & Villa Categories)
(24 December – 10 January) |
50 days prior to arrival |
Cancellations received 49 days prior to
arrival date = 100% of booking revenue
No Shows : 100% of booking revenue |
12. How long does it take to receive a response to my booking?
You will receive a response from our attentive reservations department within 24 hours after making your booking.
13. Do you have an early departure fee?
Early check out will be charged at one night’s cancellation from Jan 11-Dec 23 and for the full period of the booking during the peak period of Dec 24-Jan 11.
14. I have questions about my bill. Who do I call?
Reservations or Guest services at (075) 620 740.
15. Our children will be with us. Do they stay free?
• Children less than 7 years are welcome to share a bed with their parents on a complimentary basis.
Daily breakfast is provided free of charge.
• Children between the ages of 7 and 12 are welcome to share a bed with their parents on a complimentary basis. Breakfast will
be charged at Baht 500++/child/day.
• We would recommend a maximum of 2 children sharing basis per pavilion.
• One rollaway bed may be provided in each pavilion at the rate of Baht 2,160++/child/night.
• Complimentary baby cot is available upon request.
16. Do children receive discount rates?
Please see the Child Policy notes above.
17. What time is your Check-in and Check-out time?
Check in is at 14:00hrs and check out at 12:00 noon.
18. Do you accommodate Late Check-out?
Yes, subject to availability.
19. Does the hotel offer any special packages for guests?
Yes - Rayavadee experience 4 night package, Rayavadee Bonus Night Package, Thai resident offer - *please see the special offers section of the website for all package details.
20. What recreational amenities does Rayavadee offer?
Our resort has a vast array of recreational amenities, to keep even the most demanding guest entertained at all times.
We offer multiple sea excursions, such as our popular , our mystical , our snorkeling trips to , and our tour to the gorgeous scenery of .
If you like overland excursions, then we can also offer you almost limitless possibilities. Our tour introduces you to the Thai elephant, or make a tour to the , or explore thick rainforest during our .
21. What are the restaurants in the hotel?
Our luxurious restaurants include:
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22. Is vegetarian cuisine available in the restaurants?
Yes, vegetarian options are available at all outlets.
23. Is there a special menu available for children?
Yes, our restaurants have special menus for children.
24. Is there a babysitting service available? Are there any baby costs available?
Yes, with advance notice, babysitting can be arranged.
Yes, baby cots are available free of charge.
25. Do you have on-site laundry/valet service?
Yes, we do.
26. Does the hotel offer smoking/non smoking floors?
All our rooms are non-smoking.
27. Does your hotel offer Currency Exchange?
You can exchange all major currencies at the Cashier in our reception area.
28. Can you book airplane tickets for us?
Yes, we can.
29. What kind of activities and sports are available in the area?
We provide various activities for guests such as visiting beautiful islands by speedboat,
kayaking, , , learning the art of and visiting attractive
natural spots. lends kayaks, a Hobie cat and windsurf boards to guests free of charge. Tennis and squash are available at the .
30. What is the cost to travel by shuttle? Are reservations required?
Guests can join arriving and departing guests on the resort’s transfer boat free of charge. Other shuttle arrangements are charged according to the distance and the destination in question.
31. Does the hotel offer allergy-friendly guest rooms?
No, we do not have special rooms available for guests with serious allergies.
32. How many additional guests can stay in the room?
A third adult can be accommodated on a rollaway bed. Up to two children can share a pavilion with their parents.
33. Do you have room service and what are the hours?
Our hotel offers a full room service menu, and this service is available around the clock.
34. Do you have high speed Internet access in the guest rooms? If so, are there charges?
Yes, the charge is THB 400 per day.
35. Do you have fitness facilities?
Yes, there is a fitness room, tennis court and an indoor squash court.
36. What type of fitness equipment is available?
Treadmills, stationary bike, step machine – free weights.
37. Is there an admission fee to use the Fitness Center?
No, our fitness center is free of charge.
38. What types of spa services do you offer?
We provide , especially designed to combine treatments and reinvigorated from head to toe. Including , , , and .
39. What types of massages do you offer?
At Rayavadee Spa we offer wide range of healing massage therapies to suit individual needs.
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40. Does the hotel have meeting rooms available?
Yes, we also provide meeting spaces including
- Capacity: 30-50 persons
- Capacity: 10-30 persons
- Capacity: up to 50 persons
41. How can I create a unique atmosphere during my meeting?
Guests choose from our for example
A meeting on the beach... next to a coconut grove...in the shadow of a limestone cliff.
A business lunch in the with natural rock formations sculpting the decor.
Discussions at sea on the deck of a . Or an afternoon of relaxation, exploring the jungle.
Or tell us details of your expected theme. Our dedicated staffs will take care of the meeting efficiently.
42. Is there a safety box available at the hotel?
Yes, there is.
43. What are the hours of the restaurant/bar/lounge?
Raya Dining 07.00 hrs. – 23.00 hrs.
Krua Phranang 18.00 hrs. - 23 hrs.
Raitalay Terrace 11.00 hrs. - 23 hrs.
The Grotto 11.00 hrs. - 20.00 hrs.
44. Do you offer in room dining? What are the hours?
Our hotel offers a full room service menu, and this service is available around the clock.
45. Are pets allowed? Are there restrictions for weight, height or types?
No pets are allowed.
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